Privacy Policy

Last Updated: July 2026

1. Introduction

Welcome to Matrix Sols ("we", "our", "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our Business-to-Business (B2B) application programming interfaces (APIs) and software interfaces.

Company Details
Business Name: Matrix Sols
Contact Email: support@matrixsols.in

2. Data Collection

We collect specific technical and location data to secure our platform and authenticate API requests.

  • Login Metadata: We log the client's IP address upon every successful and failed account login.
  • Security API Keys: We log both the IP address and the precise Global Positioning System (GPS) coordinates whenever a client generates or regenerates their security API keys.
  • eKYC Information: As part of our mandatory identity verification process, we collect valid Government-issued ID details to comply with global banking regulations and fraud prevention standards.

3. Infrastructure and Third-Party Processors

We utilize specialized third-party infrastructure to deliver our services securely.

  • Hosting and Database: Core hosting and database management are handled via Hostinger Virtual Private Servers (VPS).
  • Blockchain Verification: We interface with BEP20, Polygon, and Tron blockchain nodes to verify cryptocurrency transactions.
  • Authentication and Security: We utilize Google OAuth for account authentication and Google reCAPTCHA for bot mitigation.
  • Communications: All email communications are processed through our self-hosted Simple Mail Transfer Protocol (SMTP) server.

Matrix Sols strictly prohibits the sale, rental, or unauthorized sharing of client personal data with any external marketing or data brokerage entities.

4. Data Retention and Erasure

Clients have the right to request the deletion of their personal metadata.

  • Standard Deletion: Matrix Sols will process standard deletion requests for account metadata upon request.
  • Security Retention: We legally retain encrypted logs of financial transactions, API keys, and IP logs for a minimum of six months to fulfill security auditing requirements.
  • Fraud and Abuse Exceptions: Matrix Sols will categorically refuse data deletion requests for accounts currently under investigation for fraud, Anti-Money Laundering (AML) violations, or abuse. Data tied to illegal activities is quarantined and retained indefinitely for law enforcement cooperation.

5. Law Enforcement and AML Compliance

Our security infrastructure actively monitors network behavior and IP addresses to detect suspicious activities and prevent money laundering and counter-terrorism financing. Matrix Sols strictly requires a formal legal notice or subpoena from a court of competent jurisdiction before sharing any client data with government or law enforcement agencies.

6. Data Security

We use industry-standard encryption to secure third-party merchant API details and sensitive eKYC documentation stored within the Matrix Sols platform. While we provide robust infrastructure, clients are responsible for maintaining the confidentiality of their account credentials and adhering to their third-party merchant processor agreements.

7. Contact Information

If you have any questions or concerns about this Privacy Policy or wish to submit a data deletion request, please contact us at support@matrixsols.in.