Refund Policy

Last Updated: July 2026
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Please Note: All executed digital transactions, API calls, and completed digital topups are final and non-refundable.

1. Wallet Architecture and Top-Ups

Matrix Sols operates a pay-as-you-go billing model. Clients must pre-load funds into individual, service-specific digital wallets using supported UPI or cryptocurrency methods.

  • Non-Refundable Wallet Funds: All wallet top-ups are strictly non-refundable to external bank accounts, credit cards, or external crypto wallets.
  • Service Isolation: Funds loaded into a specific service wallet cannot be transferred to a different service wallet on our platform.

2. Digital Transactions and Outages

All executed digital transactions, API calls, and completed digital topups are final and non-refundable.

  • Downtime Compensation: If a service experiences downtime, clients must wait for the service to be restored. Cash refunds are not issued for downtime. Compensation for missed 99.99% SLAs is provided exclusively in the form of system service credits, calculated against the duration of the outage.
  • Third-Party Outages: Outages originating from third-party upstream providers (including telecom networks for SMS delivery or government databases for eKYC validation) and scheduled maintenance windows are strictly excluded from SLA credit calculations.

3. Cryptocurrency Value and Refunds

In the rare event that Matrix Sols authorizes a refund for a cryptocurrency payment, the refund will be calculated based on specific fiat conditions.

  • Fiat Pegging: The refund will be calculated based on the exact fiat currency value recorded at the precise timestamp of the original purchase. We do not account for market volatility or token appreciation.
  • Network Fees: Blockchain network transaction fees (gas fees) incurred during the original transaction are entirely non-refundable and will be deducted from the final credit.

4. Permanent Service Discontinuation

The only condition under which Matrix Sols will disburse a cash or crypto refund for an unused wallet balance is if Matrix Sols permanently discontinues a specific service and completely removes it from our platform catalog.

5. Modifications and Contact

Matrix Sols reserves the right to modify this Refund Policy at any time without prior notice. Changes will be effective immediately upon posting on our website. For any inquiries regarding billing or this policy, please contact us at support@matrixsols.in.